Shipping policy

Last updated: October 16, 2026

1. Shipping cost

Standard shipping is free on orders placed through the Site. Free shipping applies to the delivery destinations offered at checkout and may be changed, limited or ended for future orders at any time.

2. Dispatch

We dispatch orders within 24 to 48 hours of the order being confirmed and payment being cleared, excluding weekends and public holidays. Orders flagged for fraud checks, with incomplete or unverifiable details or placed in busy periods may take longer.

3. Delivery times are estimates

We do not give or guarantee any delivery date or delivery time. Any timeframe shown by us, a carrier or a third party is an estimate only. We do not guarantee delivery before Christmas or any other date or occasion. If you need the products by a certain date, you order at your own risk. Delays do not entitle you to compensation, but if a delivery is more than 30 days late you may have the right to cancel the order and receive a refund, as the law provides.

4. Where we deliver

We deliver only to the destinations offered at checkout. We deliver to the address you give at checkout; we do not deliver to addresses we cannot reach or that carriers do not serve. We may use any carrier or service we choose and may split an order into several parcels.

5. Your address and being available

You are responsible for giving a complete, correct and reachable delivery address and phone number or email. Changes after the order is placed are not guaranteed and are possible only if the order has not been dispatched. If a delivery fails because the address is wrong or incomplete, nobody is available, or the parcel is not collected, the parcel may be returned to us. We may then charge you for re-delivery, or cancel the order and refund the price minus the shipping and handling costs the failed delivery caused, as the law permits.

6. Customs, duties and taxes

For destinations outside the EU, import duties, customs charges, taxes and handling fees charged by the destination country or carrier are not included in the price, are your responsibility, and are not refundable if you refuse or fail to collect the parcel.

7. Tracking

When tracking is available we will send you the tracking details by email. Tracking information is provided by the carrier and may not update immediately.

8. Risk, inspection and damage in transit

Risk passes to you on delivery. Please check the parcel when you receive it. If it is visibly damaged, note it with the carrier if you can, and contact us at holyclausofficial@gmail.com within 7 days of delivery with your order number and clear photos or video of the packaging, the shipping label and the product. This request does not affect your statutory rights.

9. Parcels marked delivered but not received

If tracking shows a parcel as delivered but you did not receive it, check with neighbours, building reception and the safe place, and wait 48 hours, as scans can be early. If it still has not appeared, contact us and we will help open a claim with the carrier. We are not responsible for parcels the carrier delivered to the address you gave or to a safe place or neighbour.

10. Delays and events beyond our control

We are not responsible for delays or failed deliveries caused by carriers, customs, weather, strikes, peak-season volumes, address problems or other events beyond our reasonable control (see our Terms of Service).

11. Lost parcels

If a parcel is confirmed lost in transit, we will, at our choice, send a replacement (subject to stock) or refund the price paid, after the carrier's investigation. The investigation can take several weeks.